物流政策

Shipping Policy

MomentFig currently ships custom figurine orders to the United States.

Shipping destination

Our standard shipping zone is the United States. If your country or region is not available at checkout, we are not yet able to ship there through the website.

Shipping rate

Free Standard Shipping is available for eligible United States orders during our launch period.

Order timeline

  • Figure preview: within 12 hours after we receive suitable photos and complete order details.
  • Production after approval: 7–15 days before shipment.
  • Courier delivery: begins after dispatch and varies by destination, carrier, customs, holidays, and local conditions.

Production begins only after you approve the figure preview. The 7–15 day production period and courier delivery time are separate parts of the total timeline.

Photo and approval delays

If submitted photos are unclear, incomplete, or unsuitable for design, we may request additional references. Delayed customer replies or preview approval will extend the overall timeline.

Tracking

When your order is dispatched, tracking information is sent to the email address provided at checkout when available.

Customs, duties, and taxes

International shipments may be subject to customs checks, import duties, taxes, or local handling fees. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

Incorrect address

Please make sure your shipping address is complete and accurate. MomentFig is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete address information supplied by the customer.

Full Refund for Shipping Damage

If your order arrives damaged during shipping, contact support@momentfig.com within 7 days of delivery with your order number and clear photos of the product, packaging, shipping label, and damaged area.

Once the shipping damage is confirmed, MomentFig issues a full refund. You do not need to purchase an additional shipping-protection product to qualify for this promise.

Delivery delays

Estimated courier delivery dates are not guaranteed. Delays may occur because of customs, carrier disruptions, weather, holidays, peak seasons, or other conditions outside our control.

Contact

For shipping questions, contact support@momentfig.com with your order number.